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How can I tell if my installer is carrying out gas and
electrical work in my home legally?
Will iKBBI support me if I have issues with an iKBBI
member?
My installation cost seems really high. Is this normal?
What are fair payment terms for my installer? I’ve been
asked to pay for the lot up front.
My installer said he’s applied for Membership to the iKBBI
but hasn’t got his ID card yet.
I am not completely satisfied with the workmanship. How
should I deal with this?
What makes iKBBI different from other organisations out
there?
“How can I tell if my installer is carrying out gas and
electrical work in my home legally”?
Before the work commences, ask to see credentials. Not all KBB
installers will be registered or deemed competent to undertake
gas and electrical work in your home. Gas installers must be
Gas Safe Register registered (NOT CORGI as of the 1st
April 2009), and electricians must be Part-P (BS7671
regulation for Scotland) compliant. See
our Useful Links section to validate the installers
credentials.
“Will iKBBI support me if I have issues with an iKBBI member”?
Yes. We provide clear and practical online advice on Resolving
Complaints, to include advice to customers on where to seek
professional help. If proven, we will take positive action
against the installer which may result in a termination of
membership. We don’t act as an arbitration authority for
individual cases; however, consumers can download our
Standards & Guidelines document which our members are bound
by. This can be used as a measure against the workmanship in
your home and a lever in dispute.
“My installation cost seems really high. Is this normal”?
Professional installations are carried out by experienced
craftsman who use the best tools and don’t cut corners. Their
time and expertise does come at a price, and it’s not unusual
for installations to cost the same as the product (and in some
cases more). Make sure you budget for this and of course for a
contingency.
Get plenty of quotes. 3-4 is ideal, and make sure that each
installer itemises the installation with associated costs. Be
wary of a kitchen, bedroom or bathroom installer who offers a price too good to be true,
as it probably is!
“What are fair payment terms for my installer? I’ve been asked
to pay for the lot up front”.
We advise not to part with 100% of the balance up front. You
have no leverage with your installer should things not go to
plan. Fair payment terms would be anything in the region of
50% up front (to pay for materials and sub-contracted labour),
and the balance on the last day of the installation only when
you’re fully satisfied.
“My installer said he’s applied for Membership to the iKBBI
but hasn’t got his ID card yet”.
Installers are only registered members once they receive their
card. We’re happy to validate any installer who’s in the
process of applying, simply call our office on 0845 519 2007
“I am not completely satisfied with the workmanship. How
should I deal with this”?
Often issues can be resolved as easily as speaking to your
installer. We have produced some tips and advice on how to
Resolve a Complaint, so feel free to use this tool.
“What makes iKBBI different from other organisations out
there”?
First and foremost the iKBBI is the first and only Institute
dedicated to professional KBB installers and retailers
offering an installed product. We are experts at what we do
and have a vast experience within the industry. Our members
are specialists also and install the product week in, week
out. Often builders and property maintenance businesses offer
an installation however, you must ask yourself “are they
experts, if they don’t install the volumes”? |
