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Every effort should be made to complete your installation project in an amicable manner and between you and your installer.

Disputes that end in legal proceedings can be long, drawn out and costly affairs, so it makes sense to try and work things out without legal intervention - but there are options if things go wrong and you do have legal rights.

The Furniture Ombudsman

The Furniture Ombudsman (TFO) is a government approved service for cosnumers, specialising in Alternative Dispute Resolution for the furniture industry.

> Members of The Furniture Ombudsman
> Consumer advice
> How to complain

Unfortunately the BiKBBI are unable to support complaints that do not involve an BiKBBI member, therefore we would recommend you visit our Useful Links page for guidance.

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Complaints involving an BiKBBI member

We're keen to know if you experience a problem with one of our members. Please contact us in the first instance for free advice and guidance.




Resolver is the free tool to help consumers raise and resolve issues. Their goal is to help make complaining quick and straightforward. They are independent, free and focused on improving the quality.

Visit Resolver online.



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